Check in time begins at 4:00 pm

Early check in is a request only and is subject to availability and may have a fee. If your townhome is not available upon your early arrival, we would be more than happy to store your luggage and you may utilize the Resort amenities while you are waiting.

Check-out time is at 10am. To request a late check-out, please contact our Front Desk Team subject to availability and extra charges may apply. Resort amenities can still be utilized on the day of checkout.

Yes, we have a daily resort fee of $29.99 plus tax, per townhome, per night and is charged regardless of use. The Resort Fee covers:

Reservations made directly with the Resort must be canceled 48 hours before arrival by 4:00 pm EST to avoid a one night plus tax fee. If booked through a third party, please refer back to their policies.

Upon check-in, a $100 will be placed on your debit or credit card to cover incidentals during your stay. This hold will be released 7-10 business days after your departure depending on your issuing bank. Cash is not accepted for incidentals.

At check-in, guests must provide a credit card and photo identification which the Front Desk will charge for the anticipated balance of the stay including taxes and resort fee.

A deposit of the first night’s room, tax and resort fee is due at the time of booking. The remaining balance is due at the time of check-in. If a guest cancels their reservation less than 48 hours before their check-in date, the deposit is non-refundable.

Yes.  Once you confirm the dates of your stay at check-in you are responsible for an early departure fee should you choose to depart the hotel prior to the scheduled date. The fee is equal to one-night townhome and tax of the day departing.

The minimum age of check-in is 21 years.

Water park entry is included in the Resort Fee for up to 6 persons per villa.

Wristbands will be distributed at check-in, based on total occupants per room, not to exceed 6 people. Wristbands are required to be worn in the pool areas at all times.

We cannot accept or store groceries on behalf of our guests. If you have groceries delivered, you must be there for the delivery driver.

The resort welcomes dogs up to 40 pounds and there is a pet fee of $125 plus tax (maximum of 2) that will be collected at check in.  Any damages to the townhome by the pet will be charged to your credit card.  Pet Friendly townhomes are limited and must be booked in advance directly by calling the Resort.The pet Security Deposit is authorized at $100 and placed on your Debit or Credit Card.  This hold will be released 7 to 10 business days after your departure depending on your issuing bank.

Yes, guests can have items shipped to the resort and will be charged $4.00 plus tax per package starting with the 3rd Package.

Yes, Wi-Fi around the resort and in your townhome is included in the Resort Fee.  This is for unlimited devices in the townhome.

Our townhomes are cleaned and sanitized prior to your check in.  See our Healthy Stay Policy.  Should you need additional services during your stay, please contact the Front Desk to arrange.  Additional charges will apply.  There is a washer and dryer in your townhome.

All Townhomes are two bedrooms, identical in layout and offer similar furnishings.

Townhome location is by request only.  The Resort does not have any poolside or water park townhomes with a view.   All requests are based upon availability and are not guaranteed.

All of the townhomes have a king bed in the master bedroom, 2 twin beds in the second bedroom, and a sofa bed in the living area.  Villas can sleep up to 6 people.  The Resort does not offer additional bedding.

Each villa has a fully equipped kitchen with plates, glasses, cookware, utensils, 10 cup coffee maker, blender, stove, refrigerator, dishwasher, microwave, dish towels, and starter kit of dish washing soap and detergent.  Food and Beverages are not included but there are several grocery stores within 2 miles of the property.

Yes. Each townhome has a washer & dryer.  There is a starter pack of Laundry Detergent included.

A starter set of shower amenities are shampoo, conditioner, body wash, and soap is included.  A hair dryer is located in the upstairs bathroom.

Smoking is only permitted in designated smoking locations.  Townhomes are considered a “non-smoking” area. Smoking, vaping, and cannabis are not permitted. Violation of any component of this policy will result in a $250 plus tax charge so that we may clean and sanitize the townhome.

There are 6 pool towels included in your townhome in addition to the Bath Towels.  You are responsible for these towels.  Please leave them in the townhome upon your departure.

Each townhome has an inventory of items posted on the wall by the front door.  If you are missing any of these items, please contact the Front Desk.  Any missing items in the townhome are subject to additional charges.

Yes

Yes.  Please contact the Activities Department for rates and availability.

The Resort amenities are for registered resort guests only.  Outside guests may only use the River Landing Café and Pool Bar if they are accompanied by the registered guest.

Wristbands will be distributed at check-in, based on total occupants per townhome, not to exceed the maximum townhome occupancy and are required to be worn in the pool and water park areas.  The Resort provides floats for the lazy river.  No outside Food and Beverage is allowed by the pool.  Flotation devices and other pool items deemed unsafe by the Resort may not be utilized.  There are additional rules posted by the entrances to the pool that must be adhered to.  The Pool, Water Park and additional outdoor areas may close due to inclement weather.  There are no lifeguards on duty.

Yes, guests must be a minimum of 48 inches to ride both slides.  Standing on tip toes is not allowed.

No, coolers are not permitted in the pool area.

No, outside food and beverage is not permitted.

Yes, in the swimming pool and lazy river.  Swim masks and goggles are not permitted on the water slides.

Yes

No, only for toddlers.

Yes, toddlers are able to ride on a float with an adult.

No.  The pool area does not have Lifeguards.  There are slide attendants at the beginning and end of the Water Slides.

The fitness center is open from 7AM to 10PM.

Yes, there is a lighted tennis court.

Yes with 3 hoops of different heights.

Yes, there is a shop in the lobby that sells snacks and beverages.

There are both charcoal and gas grills on property.  Grilling can only be done in these areas.

Yes.  We have twelve stations located at various locations around the Resort.